Refund & Return Policy

REFUND & RETURN POLICY

Effective Date: June 2026

Thank you for shopping with Starr Creations and Designs LLC. We take pride in creating high-quality custom products and want you to be satisfied with your purchase. Please review our policy below before placing an order.

CUSTOM AND PERSONALIZED ITEMS

Because many of our products are custom-made, personalized, or created specifically for each customer, all sales are generally considered final.

We do not accept returns or offer refunds for:

Custom-designed products
Personalized items
Custom apparel with names, dates, logos, or special requests
Orders placed with incorrect information provided by the customer

CUSTOM ORDER DEPOSITS

Custom orders may require a non-refundable deposit before design work or production begins.

Deposits cover design time, materials, labor, and production preparation and are therefore non-refundable once work has started.

If a customer cancels a custom order before production begins, any refund will be determined at the sole discretion of Starr Creations and Designs LLC.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

Your order number
A description of the issue
Clear photos showing the damage, defect, or incorrect item

Once reviewed, we may offer one of the following remedies:

Replacement of the item
Store credit
Refund, when appropriate

We reserve the right to determine the appropriate resolution based on the circumstances.

SIZING ISSUES

Because products are made to order, we cannot offer refunds or exchanges for items ordered in the wrong size unless an error was made by Starr Creations and Designs LLC.

ORDER CANCELLATIONS

Orders may be canceled within 24 hours of purchase, provided production has not already begun.

Once production has started, custom orders cannot be canceled or refunded.

SHIPPING ISSUES

Starr Creations and Designs LLC is not responsible for shipping delays caused by carriers, weather conditions, or circumstances beyond our control.

If a package is marked as delivered but cannot be located, customers should first contact the shipping carrier. We will gladly assist when possible.

LOST OR DAMAGED PACKAGES

If your package is lost or arrives damaged during transit, please contact us as soon as possible so we can work with the carrier to determine the best resolution.

For questions regarding returns, refunds, or damaged items, please contact:

Starr Creations and Designs LLC

Email: StarrCreations200@gmail.com

We value every customer and will do our best to resolve any concerns fairly and promptly.